物业管理公司员工文明用语培训.docVIP

物业管理公司员工文明用语培训 物业管理公司员工文明用语培训提要：值班人员接听电话或有人借用电话时：”您好，这里是物业公司保安部，请问有什么事情需要我帮忙？” 来自 物业管理公司员工文明用语培训 1、用语： 当外来人员进入办公区，需要验证时： “先生/小姐请留步，麻烦您出示证件。” “谢谢，您请进。” “对不起，无证不准进入，这是本公司的规定。” “先生/小姐，您找谁？是否提前预约？”。 对客户、领导或职工打招呼时： “早上好”、”您好”、”请进”、”再见，您慢走”。 有物品出入商场时： “先生/小姐，您是否办理相关手续？携带物品请您从地下室出入。” “对不起，携带物品需办理相关手续，麻烦您去管理部办理《物品出入单》，经确认后，方可放行。” 值班人员接听电话或有人借用电话时： “您好，这里是物业公司保安部，请问有什么事情需要我帮忙？” “请问您找谁？” “请稍等一下。” “对不起，根据公司规定办公电话不准外借，很抱歉。”。 2、服务： 站岗的姿势要求：两臂自然下垂，挺胸抬头，精神饱满。不准将手插在裤袋或背手，不能流露出疲倦的样子。站立时不准两腿交叉或单腿伸得过长，倚靠在墙上。 走路的姿势要求：步伐端正、轻盈，肩部不得左右摇晃，抬头挺胸。 对来访的客人打招呼时，应做到有呼必应，有问必答，百问不厌。 保安员要熟悉商场，并能准确回答各层布局。 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and ma