物业部家访管理规定.doc

物业部家访管理规定 物业部家访管理规定提要：客服组主任依照计划，通知相关人员进行家访，家访人员应到客服组领取《业户意见征询表》，并在《业户意见征询表》上签收 更多精品源自表格 物业部家访管理规定 1.目的 规范家访工作，及时验证管理服务工作的质量和效果，确保管理服务工作质量。 2.适用范围 适用于物业管理公司各项管理服务工作效果的回访。 3.职责 物业部经理任负责重大投诉的家访工作。 客服组主任负责制定家访计划和组织、安排一般回访工作。 物业助理负责依照本规定实施具体家访工作。 4.程序要点 客服组主任制定家访计划，安排家访。 客服组主任依照计划，通知相关人员进行家访，家访人员应到客服组领取《业户意见征询表》，并在《业户意见征询表》上签收。 家访人员在限定时效内进行家访，家访工作一般采用与业户面谈，并请业户对记录内容签名确认。 家访人员在《业户意见征询表》上签名确认，并将表格交回客户服务部。 客服组主任对处理完毕的《业户意见征询表》进行审核，并加注意见。对于家访内容反馈为不合格的事件应上报物业部经理，按《业户投诉处理规定》办理，并将处理意见记录在《业户意见征询表》上。 物业助理每半年对家访结果以《业户意见征询统计表》形式进行统计、分析，并写成统计分析报告，以书面形式经客服组主任审核后，报物业部经理办理。 《业户意见征询表》于每半年统一交由物业部存档保管2年。 本规定作为相关人员绩效考评依据之一。 5.记录 《总体服务意见问卷调查》 《业户意见征询统计表》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation