细微之处显现物业服务水平.docVIP

细微之处显现物业服务水平 细微之处显现物业服务水平作者：佚名 时间：2017-9-2 浏览量： 一业主投诉,前天刮大风时,他的衣物被吹到二楼露台,求助当值保安,保安称找不到梯子,等清洁工打扫时,顺便把衣物归还业主,但今天业主查看时,衣物已经没有了,问大堂保安,说上午被清洁工扔掉了,业主十分不满,强烈要求中心给予说法,并要求赔偿。理由是大堂保安没有按他的要求把衣物收回。 分析: 此件事虽然是小事,足可以显示出保安员处理问题的死板,不灵活,本来当时就可以解决的事,最后却弄成了不满意投诉,显示出内部培训的欠缺。保安为什么没有将这个事情告诉保洁?交接班时没有做好工作吗?这件事本来当时就可以找人来协助处理好的,就算是当时没有处理,也应该有交接,对于每一件事保安人员都应该重视。细微之处显灵活,看了内容后,应该在加上一句“细微之处见实质”,这个实质,说的是公司的管理制度、服务意识、培训效果......,要说保安做的不好,难道是保安的问题吗?物业管理水平的高低、服务的优劣,主要就表现在一些细节之处。管理、服务的精细化程度体现了一个公司的品牌。细节决定成败,细节体现品牌,而物业管理的细节尤其重要。我贴出这个小案例是想给大家一些启示,在我们的工作中,在我们的每一个岗位上,任何一件事都要用心去做,才能把这项工作做好,才能真正体现一个企业的品质。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education net