网上客户信息管理作业指导书.docVIP

网上客户信息管理作业指导书 网上客户信息管理作业指导书作者：佚名 时间：2017-10-7 浏览量： 网上客户信息管理作业指导书 .目的:规范通过网络向客户传递信息的过程。 2.适用范围:在龙湖内部、外部网站和其他社会网站上,回复客户问题,以及向客户发布通知。 3.管理内容: 总负责人:营销部客户中心 项目各阶段负责人 项目销售组组建前:营销部客户中心 项目销售组组建后,撤消前:销售组 项目销售组撤消后、项目交房前:营销部客户中心。 项目交房后: ――物管内容:物业部 ――非物业内容:营销部客户中心。 有关客户俱乐部的事务:营销部客户中心。 有关客户合同手续的通知,如办证、领证通知等:支持组。 有关推广活动:推广组 工作内容: 每日查看公司外部网、重庆搜房网和公司内部网站,收集客户问题; 回复论坛问题; ――24小时内回复 ――对已有明确说法的问题,经办人员直接回复; ――对可能有争议的问题,报主管审核后回复。 收和回客户邮件 ――行政部邮箱 ――客户邮箱 下载客户俱乐部网上登记申请表 发布客户通知 记录、存档、统计和分析 注意事项 回复网上问题,各小组具体负责人可以以公司的名义、公司员工的名义、以及视具体情况以客户的名义进行回复。 鼓励公司其他员工上网查看和跟帖,但其他员工一般不能以公司或公司员工名义回复 4.相关记录 网上客户问题及回复记录 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral edu