酒店礼宾部主管岗位职责.docVIP

酒店礼宾部主管岗位职责 酒店礼宾部主管岗位职责提要：负责督导大厅行李员及迎宾员最大限度地为客人提供满意的服务，合理安排散客和团队行李。调查并处理涉及本组工作的客人的投诉，并整理成案例分析，进行留档。 酒店礼宾部主管岗位职责 一、层级关系 直接上级：前厅部经理、前厅部副经理 直接下级：礼宾部领班、礼宾部行李员、礼宾部迎宾员 二、任职要求 1、自然条件：男20-40岁；身高：男米以上，身体健康、精力充沛，五官端正、仪表端庄。 2、文化程度：大专以上学历。 3、工作经验：具有3年以上同档星级酒店行李部工作经验，2年以上管理经验。 4、语言能力：流利国语、英语或其他外语。 三、岗位职责 1、负责督导大厅行李员及迎宾员最大限度地为客人提供满意的服务，合理安排散客和团队行李。 2、调查并处理涉及本组工作的客人的投诉，并整理成案例分析，进行留档。 3、与相关部门保持密切联系，确保优质服务。 4、督促行李员在仪容仪表、行为举止、服务用语等方面达到酒店要求。 5、培训及考核本部领班和员工。 6、做好考勤工作，合理安排人员。 7、管理监督行李房、行李员休息室及服务台的卫生工作。 8、定时检查核对行李房行李的库存情况。 9、做好本班组的安全、消防工作。 10、完成领导交办的其他任务事项。 11、做好每日的工作日志记录，把工作情况汇报给经理，并将经理指示传达给各员工。 12、制定班组计划和培训工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curric