酒店礼宾部领班岗位职责.docVIP

酒店礼宾部领班岗位职责 酒店礼宾部领班岗位职责提要：负责本班次行李员及迎宾员最大限度地为客人提供满意的服务，合理安排散客和团队行李。即使协调解决服务中的突发事件和疑难问题。 更多精品源自制度 酒店礼宾部领班岗位职责 一、层级关系 直接上级：礼宾部主管 直接下级：行李员、迎宾员 二、任职要求 1、自然条件：男20-40岁；身高：男米以上，身体健康、精力充沛，五官端正、仪表端庄。 2、文化程度：大专以上学历。 3、工作经验：具有2年以上同档星级酒店行李部工作经验，1年以上管理经验。 4、语言能力：流利国语、英语或其他外语。 三、岗位职责 1、负责本班次行李员及迎宾员最大限度地为客人提供满意的服务，合理安排散客和团队行李。 2、即使协调解决服务中的突发事件和疑难问题。 3、与相关部门保持密切联系，确保优质服务。 4、督促行李员在仪容仪表、行为举止、服务用语等方面达到酒店要求。 5、协助主管完成本部门培训任务。 6、做好考勤工作，合理安排人员。 7、管理监督行李房、行李员休息室及服务台的卫生工作。 8、定时检查核对行李房行李的库存情况。 9、做好本班组的安全、消防工作。 10、完成领导交办的其他任务事项。 11、做好每日的工作日志记录，定时汇报工作情况并且把经理指示传达给各员工。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of sc