商务沟通-询问模版.pptVIP

Structuring the Questions ※Make your questions stand out A symbol ★●◆ A word :first, second etc. Numerals:1,2,3 Letters: a, b, c ※Avoid some questions * * Directness in Good-news and Neutral Messages Part 1 : Part2： Part 3： Part 4： Part5: Part6： Part 7： Part 8： CHAPTER OBJECTIVES 1.Properly assess the reader’s reaction to your message. 2.Describe the general plan for direct-order messages. 3.Write clear, well-structured routine requests for information. 4.Compose orderly and thorough inquiries about prospective employees that shoe respect for human rights. 5.Write direct, orderly, and friendly answers to inquiries. Chapter Objectives 6.Phrase personnel evaluations that fairly present the essential facts. 7.Compose adjustment grants that regain any lost confidence. 8.Write order acknowledgments that cover problems and build goodwill. 9.Write claims that objectively and courteously explain the facts. PRELIMINARY ASSESSMENT Begin by assessing the reader’s probable reaction. A positive pr neutral reaction calls for directness; a negative reaction, indirectness. THE GENERAL DIRECT PLAN Beginning with the Objective. Presenting Any Necessary Explanation. Covering the Remaining Part of the Objective. Ending with Adapted Goodwill. ROUTINE INQUIRIES Choosing from Two Types of Beginnings Begin with the objective----asking a question The opening question of two types 1.The specific question , set up the other one. 2.It should be a general request Informing and Explaining Adequately Do explain enough and include information The place of them depend on the entire message nature and the direct opening sentence The case that ask more than one question will need explanatory Ending with Goodwill In most business messages Using the word “Sincerely” Contrasting Examples The old-style indirect message The direct and effective message INQUIRIES ABOUT PEOPLE Respecting the rights of people Structuring around the