ITILv3-服务运营篇(中文).pptVIP

Continual ServiceImprovement ServiceStrategy Demand Management Service Portfolio Management ServiceDesign Financial Management Service Catalog Management Service Level Management Availability Management Capacity Management Supplier Management Information Security Management IT Service Continuity Management ServiceTransition Transition Planning Support Change Management Configuration Management Release Management Service Validation Testing Evaluation Knowledge Management ServiceOperation Event Management Incident Management Request Fulfillment Problem Management Access Manageme