健身中心新员工培训表(中英文).DOCVIP

健身中心新员工培训表NEW STAFF TRAINING LIST NAME姓名 DEPT/SECTION部别 POSITION职位 ID NO工号 COMMENCING DATE入店日期 The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容: 1 Job Description/Responsibilities 工作职责描述/岗位职责 13 How to contact the guests and the bar single-point billing 如何为客人点单并联系吧台开单 2 Departmental Rules 部门规章制度、考勤制度 14 How do customers pay for services 如何为客人做买单服务 3 Personal Cleanliness 个人清洁卫生、仪容仪表 15 Farewell guests procedures and elevator etiquette 送别客人的程序及电梯礼仪 4 All position’s hygiene and check standard 所在岗点卫生及检查标准 16 Guests consumer service procedures and standards when 客人消费时的服务程序和标准 5 Know expense item and charge standard 康乐部各岗点消费项目的认识及收费标准 17 Phone standard 接听电话的标准 6 How to welcome guest 如何迎接客人 18 Maintenance procedures to declare goods 报物品维修的程序 7 How to register for the guests 如何为客人进行登记 19 To learn the prices of swimming equipment and wine 泳具及酒水价格的了解 8 Pool knowledge and safety requirements 泳池相关知识及安全规定 20 Daily production of various types of registration statements 每日各类登记报表的制作 9 How to explain to the guests must wear a swimming cap’s reasons 如何向客人解释游泳时必须佩戴泳帽的原因 21 How to collect the views of customers and deal with common complaints 如何收集客人意见及处理常见的投诉 10 The price of swimming cards and instructions 游泳月卡的价格及使用说明 22 understand Important region the hotel floors and specific location, as well as important regional telephone office 了解酒店重要区域楼层与具体位置以及各重要办公区域电话 11 How to use key for locker 更衣室钥匙的使用方法 23 Hospitality Way 聚丰圆待客之道 12 Gym equipment to use and functional 健身房器械的使用方法及功能 JOB ORIENTATION 工作描述 Tour of department and introduction to supervisors and colleagues 参观部门并介绍认识同事 Explanation of job – its relation to overall operation, stress courtesy and politeness 解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性 Explanation and demonstration of eac