服务中心新员工培训表(中英文).DOCVIP

服务中心新员工培训表NEW STAFF TRAINING LIST NAME姓名 DEPT/SECTION部别 POSITION职位 ID NO工号 COMMENCING DATE入店日期 The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容: 1 Job Description/Responsibilities 服务中心岗位职责 22 Handle telephone number change 接到电话号码更新通知的处理 2 The service consciousness 服务意识培训 23 How to handle telephone busy and keep 如何处理占线电话和如何保持电话 3 Grooming make up 仪容仪表培训 24 Help guest call exterior line 协助客人拨打外线 4 courtesy 礼节礼貌培训 25 How to deal with DND 客人要求DND的处理 5 Hotel knowledge 酒店产品知识 26 Filtration senior management number 酒店高层管理人员的电话过滤 6 Telephone manner 接电话标准及礼仪 27 Handle message 留言服务的处理 7 Know the telephone number by heart 酒店分机号码熟记 28 Morning call for walking guest\VIP 为VIP/散客做叫醒服务 8 Telephone traffic station used 话务台操作使用 29 Tour team morning call 团队叫醒 9 Duties for each shift 每班次工作内容 30 Handle transport curtain system failure 系统切换输帐失败处理 10 Others dept. introduce 其它部门介绍(职责 地点 营业时间等) 31 order(cleaning\laundry\maintainment) 客人要求(打扫 ，收洗衣，,维修) 11 English for H\K and Service center 客房部和服务中心常用英语 32 Handle send something 客人要求配送物品的处理 12 Know the area code and number used 区号及常用电话号码熟记 33 Room\price introduce 房间、房价的介绍 13 How to use electronic equipment 部门的电子设备的使用 34 Room price\market price\ source price 房价码、市场码、来源码 14 How to fill R\C 如何填写预订单 35 How to do\find R\C for walking guest 如何做/找到散客预订 15 How to take reservation 如何接收电话预订 36 How to change walking guest reservation 如何更改散客预订 16 How to handle Fax 如何处理传真预订 37 Find company\ travel contract 如何找到公司/旅行社合同 17 How to file(walking guest\ travel) 如何建立档案（散客、旅行社、公司） 38 How to do\find group booking 如何做/找到团体预订 18 Up Selling 积极推销 39 Room control 房间控制 19 Make Taxi reservation 如何做用车预订 40 Related statements 相关报表 20 How to