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管理学第九版清华大学出版社课后习题答案第18章
Chapter 18 Foundations of Control
True/False Questions
WHAT IS CONTROL AND WHY IS IT IMPORTANT?
Control is the process of monitoring activities to ensure that they are being accomplished as planned.
(True; moderate; p. 526)
The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.
(False; moderate; p. 526)
Clan control is found almost exclusively in small family-owned businesses, and is dependent upon the individual and the group to identify appropriate and expected behaviors and performance measures.
(False; difficult; p. 527)
The value of the control function lies in its relation to organizational structure.
(False; moderate; p. 528)
Managers need to control to protect the organization and its assets.
(True; moderate; p. 529)
THE CONTROL PROCESS
The control process is a two-step process that compares actual performance against a standard and takes managerial action to correct deviations or inadequate standards.
(False; difficult; p. 529)
Some control criteria, such as employee satisfaction, are applicable to any management situation.
(True; easy; p. 530)
Deviations that exceed the acceptable range of variation become significant and need the manager’s attention.
(True; moderate; p. 531)
Understating sales is not nearly as troublesome as overstating.
(False; moderate; p. 532)
In taking managerial actions, managers must correct actual performance, as it is the only choice.
(False; difficult; p. 532)
Basic corrective action is aimed at correcting more generalized problems as quickly as possible, leaving more detailed action for later.
(False; easy; p. 532)
Effective managers analyze deviations and, when the benefits justify it, take the time to pinpoint and correct the causes of variance.
(True; moderate; p. 532)
CONTROLLING FOR ORGANIZATIONAL PERFORMANCE
Performance is the end result of an activity.
(True; easy; p. 534)
The most frequently used organizational performance measures include liquidity, prof
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