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TRAVEL INSURANCE CLAIMS GUIDE 旅旅 遊遊 保保 險險 索索 償償 指指 引引 旅旅 遊遊 保保 險險 索索 償償 指指 引引 Personal Accident 人身意外 Please contact us immediately. 請立即立即 與我們聯絡 。 立即立即 Medical Expenses 醫療保障 Please attach all original medical bills and receipts showing the expenses and diagnosis. 請附上所有醫療費用單據及收據正本正本 。單據上應顯示醫療費用及醫生之診 。 正本正本 Worldwide Emergency Assistance 全球緊急支援服務 Assistance is provided by Inter Partner Assistance Hong Kong Ltd. (“IPA”). Please call our 24-hour Emergency Assistance Hotline: (852) 2863 5541 immediately in case of emergency. 支援服務由國際救援(亞洲)有限公司直接提供 ，有緊急事故時請即時即時致電本公司的24 小時全球支援熱線: 即時即時 (852) 2863 5541 。 Cancellation Curtailment 行程取消或縮短 Please state overleaf the reasons of cancellation / curtailment together with the documents proving the amount and cause of the loss e.g. confirmation letters from the Airline Company/Tour Company, medical reports, tour receipts, etc. 請於背頁提供取消或縮短行程之理由，並附上有關之証明文件如：航空公司/旅遊公司之證明信件、醫療報告、 旅行團收據等 。 Loss / Damage of Baggage 行李遺失/損壞 Please notify local police and other responsible parties such as the Airline Company and hotel immediately. Please state overleaf the circumstances, how the loss was discovered, incident report reference and full address of the police station and hotel. Please attach the original purchase/replacement receipts for the lost / damaged items. Please provide photographs showing the damaged items and retain the damaged items for inspection. If the baggage was damaged / lost in the custody of the Airline Company, please lodge a complaint to the Airline Company immediately. 請於發現損失後即時通知當地警方即時通知當地警方及其他有責任的機構如航空公司及酒店等。 即時通知當地警方即時通知當地警方 請於背頁提供事發經過及如何發現該損失、當地警方及酒店的正確地址及檔案編號。 請附上損失 、補購物品之正本正本收據。