商务英语沟通 communication in the workplace.ppt

Topic 3 Communication practices (1)Chapter Three Communication at the Workplace工作中的沟通 3 questions before job-hunting Q1: Please make a list of the factors that you may consider for your first job or a company? (In the order of importance) (For example: salary) Q2: If you are a manager, what will you consider when making hiring decisions? (Please make a list in the order of importance) Q3: What’s the appropriate job for you and you expected salary for your first job?  The table summarizes the results of one survey in which 500 managers in a wide range of industries including retail, manufacturing, service, and finance ranked the importance of various factors in hiring decisions. Communication is the key to many social issues that appear inevitably during social interactions. Regardless of its nature, any workplace is the perfect location to establish interpersonal connections so that we perform properly in our day-to-day duties. Situation 1 : How to talk about the salary? There are 5 tips on your supplementary materials. Communication in the workplace Communication climate交际氛围 We use communication climate to describe the quality of personal relationships in an organization. ( warm / cold) Do people feel respected? Do they trust one another? Do they believe that they are appreciated? Microclimate Organizations create an overall climate, which can be healthy or polluted, but within that environment individual relationships have their own microclimates. For example, your interactions with one colleague might be described as icy, while you and another person enjoy a warm relationship. Therefore, there is no question that communication climate is a key factor in job satisfaction and commitment to the organization. For this reason, communicators need to understand how to create positive climates. Confirming messages 认可性信息 Method 1: Descriptive (use “I” language) Show “you” attitude How to create You-attitude？  You-attitude