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Objectives This unit deals with communication skills in business world, including skills of greeting, asking questions, and skills about how to build up good relationship. Focus Giving your visitors a good impression Nationalities Talking about your enjoyment about your work 1.1 First Impressions A Discussion look at the pictures, describe the people and discuss the questions: what impression does each person give? Which person seems the most welcoming? 1.2 It’s a small world… Nigeria, kenya, south Africa, Egypt, Tunisia, Algeria, Morocco, Ghana, Japan, Korea, China, Indonesia, Cambodia, Malaysia, Thailand, India, Pakistan, Syria, Saudi Arabia, Kuwait, Lebanon, Egypt, Abu Dhabi, Iraq, Brazil, Argentina, Venezuela, Chile, Peru, Uruguay, Guyana, Colombia, France, Germany, Italy, Holland, Belgium, Luxembourg, UK, Denmark, Ireland, Greece, Spain, Portugal, Austria, Sweden, Finland, Malta, Cyprus, Poland, Hungary, Czech, Slovak, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Switzerland, Russia, Yugoslavia, Monaco, Iceland, Vatican, Turkey 1.3 What do you enjoy about your work? A related vocabulary accountant day-to-day tackle a job deadlines finance business development responsibilities generate computer systems trouble-shooting back-up loose cable solve problems hectic be confronted with problems encounter problems resolve problems hands-on programming applications environment ambitious prospects ledger Listen to the four people talking about there work.Complete the notes. 1. Ian McShane 2. Lesley Trigg Lesley Trigg is an administrator Her responsibilities are: 1 Correspondence 2 Arranging meetings 3 Organizing travel She enjoys: The people she works with She doesn’t enjoy: Not being busy
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