以顾客经历导向处理人力资本题目（国外英文资料）.docVIP

以顾客经验导向解决人力资源问题（国外英文资料） To address human resource issues with customer experience, Post By: 2005-10-1411:28:00 [the author] Despite the enterprises realized the importance of human resource planning, however, the rapid development of information technology such as WEB, the Internet rapid, easily change the business rules of the game, to subvert the behavior pattern of the interaction between the people; Plus law (such as labor standards law) tend to protect employees, as well as the new new mankind values have obvious change, all sorts of phenomenon shows that the enterprise human resources planning, can no longer use the old, traditional standards and practices, to respond to a new generation of human resource demand. Moreover, with the great changes in the external environment, in recent years, the enterprise also developed a variety of organizational structure and working mode, is now a seven day 24 hours, at any time someone at work. At the same time, companies are becoming more and more virtualized based on the organizations flattening and efficiency, and providing more flexible working conditions for employees. Now the definition of work environment is no longer just in the office; Productivity is no longer the output of labor, it is the output of intelligence. New roles in function and location So in the above under the interaction of internal and external environment changes, the future enterprise human resources department on the function and position, must play the following roles: * catalysts of Change (Change Agent) : the human resources department to try to let the group members are willing to accept Change, make the enterprise culture can continue to promote progress of Change. * management experts (Administration Expert) : todays enterprise division of labor becomes more and more thin, have a lot of business to outsourcing, so, the human resources department must assist the organization through the process of reconstruction, outsourcing, leaving only