YGS智能门锁技巧题目问句(国外英文资料).docVIP

YGS智能门锁技术问题问句(国外英文资料) Technical service question Hello! Young. Two. Excuse me, what can I do for you?. Three. Could you describe it a little bit more? Find the problem in listening to the description If the customer says: the card can not open the door Question: what is the card is not open, total card, card, card, or building floor guest card? Answer: the total card can not open the door, there are generally 4. 1. Is there a power on? 2, (the old hotel to ask) is not with the change of the new circuit board, such as with the change has not read authorization card read (get the authorization cards -- with mechanical key lock the door unlocked beep sound of a red light , brush authorization card tick sound. Loosen the mechanical key -- the red light 6 ~ 8 seconds off exit - authorization success) Do you have an authorization card for A and Nuevo Hotel? 3, you are not in the card business when the management card effective time? A: check the card on the card machine and check the effective time of the management card under the software, B, change the way: open the upper left of the software file to set system parameters - disable the management card effective time. 4, the circuit board is bad The total card can open, ban card is not card 1, (Nuevo Hotel to ask) is there a room number? Set the room number: open the software left above the file set system parameters - handset (normal) - to IC card (portable machine lost) - determination, open the software in the upper left housekeeping - room settings - find room number - click the corresponding download - click read entry lock Di beep twice. 2, (the old hotel to ask) you are not in the business card when the start of the management card effective time? A) check the way: put the card on the card machine and check the effective time of the management card at the bottom left of the software. B) change mode: open the upper left file of the software to set the system parameters - disable the management card effective time