购置者行动角色扮演(国外英文资料).docVIP

购买者行为角色扮演(国外英文资料) Buyer behavior role play Role play and character understanding (1) play a good talking consumer When we entered the store in a calm mood, do good communication and the seller, the sellers face condition not to be too picky, readily answered, stores are basically smiling, patiently explain the goods for us, and for our preferences tailored to choose different types of goods. The so-called do not smile, the seller naturally know the truth. When we communicate with the seller friendly, a store in order to sell goods and retain customers, to the satisfaction of customers, he naturally smile, to do good service. And smile is contagious, our friendly attitude has been communicated to the seller, the seller naturally hit the bottom of love that customers will do more than black people more considerate service. When the seller also made a friendly response to our friendly, his service is more thoughtful, the more we feel shy about then, forming a virtuous circle, two people in a good mood together, it is easy to reach a deal. Because they are usually mutually beneficial. (2) play a very critical consumer When we were not in the mall, the store was basically in a good mood at first, and then we heard about our products, and the sellers were no longer patient. If you buy the electric fan, you told him that the fan is small, he pointed to more than 50 yuan fan told you: then you buy that good, the attitude is still very tough.. You can ask him the price less chant, he said: I came in the purchase price, are sold at a loss, do not buy it. The seller is, it is impossible for a small amount of money without the dignity of living, so, in the face of deliberate provocation, others find fault, smart sellers can quickly find and respond. He thought, Im not going to live without you. I cant live without your business.. So, regardless of the interests of the seller and treat, and blindly truculent and unreasonable customers, seller will generally express their tough