酒店员工培训的种类(国外英文资料).docVIP

酒店员工培训的种类(国外英文资料)Types of hotel staff training1 hotel training according to the training object of different levels and different training time and training content and classifies different properties, the formation of a three-dimensional training classification model, provide the basis for the hotel to develop effective training plan. 1, the training objects at different levels of classification (1) decision management of senior management personnel is the decision-making in the management of the hotel, including the general manager and the deputy general manager of the hotel, the resident manager, the director, and each department and deputy manager. As the central leadership of the hotel management, the management decision-making training is the main content of how to establish the macro economic concept, market and competition concept; making sales factor analysis and marketing strategy; how organizational behavior, budget management, cost control and decision-making and a series of macroeconomic issues. (2) supervision and management supervision and management personnel is the backbone of the management of the hotel, including the department managers at all levels below the administrators, such as supervisors, supervisor or team leader, this level plays an important role in the management of. The training of supervisors is focused on the training of management concepts and abilities, the training of hotel expertise, and how to deal with interpersonal, guest relations and other practical skills. (3) the waiter and the hotel waiter, the operator layer skilled operators and the background clutter is the actual crew staff floor hotel operation, the level of personnel quality, technical proficiency and working attitude directly affects the whole hotel management level and service quality of the general staff training objectives should focus on to improve the quality of their level, namely training from professional knowledge, business skills and work attitude in thr