旅馆业服务英语3.ppt

* * * * * * * 旅馆业服务英语 Housekeeping 客房服务 Key?Sentences（重点句子） 1．Housekeeping．May?I?come?in？  我是客房的，可以进来吗？ 2．When?would?you?like?me?to?do?your?room，sir？  您要我什么时间来给你打扫房间呢，先生？ 3．You?can?do?it?now?if?you?like．  如果您愿意，现在就可以打扫。 4．I?would?like?you?to?go?and?get?me?a?flask?of?hot?water． 我想请你给我拿一瓶开水来。 5．I’m?sorry?that?your?flask?is?empty．  很抱歉您的水壶空了。 6．May?I?do?the?turn-down?service?for?you?now？  现在可以为您收拾房间了吗？ 7. Sir, the room has been cleaned. I hope I has not disturbed you. 8. Sir, may I add the Consumable(消费品) to your room? 9. I think your room card comes dead line, so you cannot open the door. 10. Sir, cotton fabric(棉制品) is so dirty that you need to pay for it.. 11. If your room need to be cleaned, please hang up the green sign. 12. teach the guest to use the safety deposit box 1) Input the password 2) Confirm the password 13. Sir you have got a message. Do you need to listen to it? 14. Please wait for a moment. The serviceman comes at once. 15．Sir, do you need to change your room? A：Housekeeping．May?I?come?in？ B：Yes，please． A：When?would?you?like?me?to?do?your?room，sir？ B:You?can?do?it?now?if?you?like．I?was?just?about?to?go? down?for?my?breakfast?when?you?came．But?before?you? start，would?you?do?this?for?me？ A：Yes，what?is?it？ B:I?would?like?you?to?go?and?get?me?a?flask?of?hot?water．I?need?some?hot?water?to?wash?down?medicine?after ?breakfast． A:I’m?sorry?that?your?flask?is?empty．I’ll?go?and?get?you ?another?flask?． B：Thank?you． Housemaid: Anything the matter, sir? Guest: Could you bring me some more towels, please? These here are too damp. Housemaid: Im sorry I didnt notice that, sir. Ill bring you some dry ones immediately. Guest: Thank you. （The?Turn-down?Service） A:Good?evening,madam?and?sir．May?I?do?the?turn?down?service?for?you?now？ B:Oh,thank?you．But?you?see,we?are?having?some?friends?over． We’re?going?to?have?a?small?party?here?in?the?room．Could?you?come?back?in?three?hours？ A：Certainl