客户服务团队(国外英语资料).docVIP

客户服务团队(国外英语资料) Section 1 customer service team First, the customer service team structure diagram Two, customer service team responsibilities and responsibilities Customer service team responsibilities: 1. customer service team directly under the general manager of management, the companys performance is the main responsibility, customer consultant is responsible for the team. 2. responsible for overall and systematic presentation of the companys good image and strength, and implementation of customer service related management systems and service standards. 3. fully understand the needs of customers, analysis of potential customer service value, identify and sign effective customer source. 4., customer centric, from consulting, design to the overall solution implementation of the full range of services. 5., responsible for customer complaints, customer emergencies in a timely manner, the whole process of tracking results. 6. responsible for engineering quality control and engineering maintenance, and achieve customer satisfaction. 7. responsible for communication and coordination with related departments within the company to ensure the quality and progress of the project are completed on schedule. 8., regular meetings of team members to communicate meetings, timely delivery and feedback of work information, to ensure close cooperation and unity of the team. 9. collect, collate and establish customer information files, timely understanding and analysis of customer information, good customer pre-sales, sale, after-sales service and long-term customer relationship maintenance, and fully tap customer service value. 10., strengthen the teams own construction, and actively participate in the companys training. 11.. Set up the target of this department and evaluate the performance of the team. Position: customer consultant, job description and work content: 1., is responsible for introducing customers to the companys business philosophy and corporate culture, service pur