春兰大服务:诠释服务新理念(国外英语资料).doc

春兰大服务:诠释服务新理念(国外英语资料).doc

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春兰大服务:诠释服务新理念(国外英语资料)

春兰大服务:诠释服务新理念(国外英语资料) The bus drivers smile will never replace the car itself - Michael Hammer The customer service service. Since the business concept of customer centric came to China in the late 80s of last century, service has stepped into the competition front as a weapon to enhance consumer satisfaction. The appliance industry in the price war took the lead in gaining insight into the power and outlook of services. So a variety of customer service service slogan and commitment on stage. Good consumers experience the vanity of after-sales service and generously transfer money from their pockets to vendors pockets. For a time, after-sales service has become a magic weapon for household electrical appliance enterprises to attract customers. But now the magic doesnt seem so effective! Why? Things have to come from a few years ago, after-sales service first wind rising background. At that time, Chinas home appliance market is in a period of rapid increase, manufacturers in order to market share, big price war. Some small and medium-sized enterprises and old enterprises, due to lack of R D accumulation and manufacturing capacity, price reduction, at the same time, product quality has dropped dramatically. Some vendors at the initiative, the quality of service is not enough, for the customer service service first wind came into being, and soon became popular. 其时,大众消费理念还远未成熟,所以售后服务战略一路攻城掠地4罅堪傲司牢⑿Φ牧又噬唐酚拷傩占彝ィ⒁⒘搜现氐奈侍狻J惫饬魇牛跃∈酆蠓窨嗤返南颜咧鸾ザ床斓狡渲械摹懊濉保鹤约翰坏切┍臧袷酆蠓裰辽系某谈冻隽硕钔獾姆穹延煤褪奔洌挂虻土拥闹柿慷惶逖榈接τ械墓δ芎拖硎堋8郊釉诹又噬唐飞系乃健拔⑿Ψ瘛薄ⅰ靶孪史瘛辈还桥琶览雒嫔吹摹拔怼保∮谑牵颜叨允酆蠓竦奶戎鸾ゴ有老驳窖岫瘢敝猎骱蕖@纾形还郝蚰臣业绯痰目盏鳌朐履诰紊厦盼奕唇瞿苊闱渴褂玫南颜撸谒 Well, it is properly Nai Yi xi lie cough baked lamp will kill an Egyptian nuclear Feng Gan Feng aunt hip services new bald back scar midges Yi Paul and. The ether shake drip rate is an embedded navigation Qinji breakwater system Xie Yan Kou Jie male asked job mi ne Ke Xin Si Feng midges services include my sole, UTI Hao Ke catfish Tan Yun Yan Sha Tau Huifei silly

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