酒店保安培训计划(国外英文资料).docVIP

酒店保安培训计划(国外英文资料) Star hotel security training plan and teaching case The security officer trains the case One, the goal of training The comprehensive service quality of the security staff is improved to reflect the purpose of our hotel service and make a good corporate image. Improve the efficiency of all security personnel and the quality of service, so that the hotel can provide efficient and considerate service to guests. Improve the ability of all security personnel to self-learn and self-discipline, and realize the vision of the enterprise. No major safety liability accident in the jurisdiction area, no fire, theft or fighting. The satisfaction rate of the guests and employees on the security service is more than 95%, and the effective complaint rate is 100%. The number of homes and public facilities is 98 percent. Second, the mission of security Security is the public security and fire departments in the hotel security guard, fire control safety of important auxiliary power. Security main task is to implement the security, fire fighting system, maintaining the order of the hotel and found timely and the fight against illegal and criminal activities, protect the hotel facilities and guests property safety within their respective jurisdictions. The security department must resolutely carry out the principle of who is responsible, who is responsible for and group prevention, and should perform the following duties: Be responsible for the prevention and control of fire prevention, anti-theft, explosion prevention and destruction, and maintain order of public security within the hotel. We will strictly control the public security, make a good visit and work overtime, monitor the television, conduct 24-hour inspections, and check in and out of goods and other security. Strict fire control management, implement fire control responsibility system, eliminate fire danger in time. Actively cooperate with public security organs in cracking down on illegal criminal activit