长春理工商务英考试.docVIP

1 What are some means of making business letters attractive? A successful letter depends on the quality of letterheaded paper, the presentation of the letter, the structure of the letter, and the language and tone used. 2 What are the standard the optional parts of business letters? The following parts are always included: date, inside address, salutation, body, complimentary close, and signature. There are other elements that may be found in letters, which are: reference, the return/sender’s address, the attention line, the subject line, enclosure notation, copy notation, and postscript. 3 What are the three common layouts when businesspeople compose a business letter? They are the full block form, the indented form, and the mixed form. 4 What is open punctuation? Open punctuation means that no full stops or commas are used in the date, names, addresses, salutation, complimentary close, and common abbreviations. 5 What are the key issues we should pay attention to when writing email messages/ Make sure that the subject line accurately reflects what is in the email. Do not leave the line blank, or the system may treat the message as junk mail. Make sure you send copies only to those people who need copies, rather than copies to everyone in the department. Make sure you check your emails before pressing the send button because emails can be written quickly and sent easily, which often results in poor quality messages being received. Make sure you do not write in capital letters---this is the email equivalent to shouting at people, and can easily irritate. Make sure you use emoticons, abbreviations, and acronyms in a proper way. 6 What is the proper approach when you send a good news letter? Most businesses in the world tend to use a direct approach to sending positive or neutral messages. A direct approach means that we begin by stating exactly what the letter is about and is followed up by more information, and perhaps some questions which need clarifying. The lett