文秘英语课件 6 安排约会.ppt

《Professional English for Secretaries》 Unit 2 Phone Calls Handling Task 3 Making an Appointment * By Lisa qq: 897343950 * Key elements for making an appointment? ? Time ( ) ? Venue ( ) Purpose ( ) E-mail address ( ) ? Name ( ) ? Phone number ( ) ? Contract ( ) * Key elements for making an appointment? ? Time ( ) ? Venue ( ) Purpose ( ) E-mail address ( ) ? Name ( ? ) ? Phone number ( ) ? Contract ( ) -Mr. Draper, this is Miss Wakeman. Mr. Hilton has expressed a desire to meet with you. * Key elements for making an appointment? ? Time ( ) ? Venue ( ) Purpose (? ) E-mail address ( ) ? Name ( ) ? Phone number ( ) ? Contract ( ) -May I ask what this is regarding? -I just set his schedule. * Key elements for making an appointment? ? Time (? ) ? Venue ( ) Purpose () E-mail address ( ) ? Name ( ) ? Phone number ( ) ? Contract ( ) -When are you available? -How about right now? -“Right now.” please hold. * Key elements for making an appointment? ? Time ( ) ? Venue (?) Purpose ( ) E-mail address ( ) ? Name ( ) ? Phone number ( ) ? Contract ( ) -How far are you from the Waldorf Astoria? -15 minutes. -It’s the presidential suite. * Role-play the dialogue Good morning! Sun Lord Trading Company. Can I help you? Good morning! This is Fenwick calling from Ali Corporation, Shenzhen branch office. * Role-play the dialogue I’d like to make an appointment with Fritz in the sales department. May I speak to him now? * Role-play the dialogue Do you have any particular time in mind? Well, sometime before May 3rd. Wednesday or Thursday afternoon will be fine for me. * Role-play the dialogue May I know the subject of the discussion? It’s about some transaction terms of the cargo we are going to buy from you. * Role-play the dialogue Where is he supposed to meet you? I will call at his office for the appointment. * Key sentences for making an appointment Establish the caller’s identification 1. This is F