【2017年整理】商务与英语Unit3Onthephone.pptVIP

Unit 3  On the phone Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Contents 3.1 Types of phone call and tel. directories 3.2 Process of making a business phone call 3.3 Skills for making different phone calls 3.4 Leaving a message 3.5 Telephone alphabet and symbols 3.6 Dealing with answering machine Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 3.1 Types of phone call Local calls Intercom calls Long distance/trunk calls person-to-person call station-to-station call collect call / reverse call international trunk call International Direct Dialing System(IDD) e.g. 00 1 415 6666526 international code the US code code of Los Angeles receiver’s tel. number Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Differences of making phone calls in GB and in America GB America Reading the tel. number Division by two Division by three Use “double” to repeat the same number Repeat the same number Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Telephone directories Yellow pages (Classified) for business institutions arranged in names of profession (e.g. Bank, Hotel, Restaurant). White pages for households arranged in alphabetical order Blue pages for government Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 3.2 Process of making a business phone call You’ll hear Sylvia Perez trying to arrange an appointment with Dr Henderson, Head of Research at Richmond and Co. Ltd. As you listen, make a list of the things that went wrong: Misunderstandin