低成本提高员工满意度的途径探究(国外英文资料).doc

低成本提高员工满意度的途径探究(国外英文资料) United States ossington Industrial Company has proposed a golden rule: take care of your customers, take care of your employees, then the market will always care for you. The customer is the companys external customers, employee is the enterprises internal customers, both inside and outside only, do not care for this and lose that, companies can get the ultimate success. Therefore, the pursuit of a successful enterprise should pay attention to how to improve the internal customer satisfaction of employees. Employee satisfaction is an emotional attitude or inclination of working environment and individual employees. The staff in the specific working environment, through its work on the characteristics of self cognition, the value obtained by determining the actual and expected value of the gap should be. The gap between large, low degree of satisfaction; on the other hand, a small gap, high degree of satisfaction. The level of employee satisfaction for employees and retain the performance and use of human resources has an important influence. But a difficult problem is that the traditional method of improving employee satisfaction, such as raising salary, welfare will cause a substantial increase in spending. For most businesses somewhat powerless, dont spend less and low cost effective methods to improve employee satisfaction? Strengthen communication and timely feedback, strengthen their sense of belonging A survey of employee engagement: those who initially attracted workers to join the enterprise factors and to retain and motivate them to maintain a high degree of professionalism, loyalty to the spirit of different factors. Salary and welfare is a major factor in attracting employees, but once the employee, their needs and concerns of factors will soon turn to corporate software -- employers and employees. Dont expect a reasonable workload, excessive work pressure, difficult to close to the director, not clear and confusion of decision-ma