汽车销售应具备的知识(国外英语资料).docVIP

汽车销售应具备的知识(国外英文资料) The essential qualities of car sales consultants - - these are required for new entrants to the automotive industry To do a good job in car sales, at least to do six understand, that is: Understand the structure, performance, cost performance analysis tools of automobile Two, understand the market, master the industry background, market situation and market dynamics Three understand the marketing, grasp and use the essence of marketing Four understand sales, sales process, sales skills and sales skills Five, understand the service, sales process, service and after-sales service methods Six, understand customers, customer psychology, consumer psychology and decision-making To make car sales excellent, but also need three have, that is: Plan to follow the law of sales and plan to push forward Two have the skills to follow customer psychological psychological tactics to take Three, perseverance, follow the law of success, continuously improve work and promotion Learning car sales should include the following basic contents: automobile basic knowledge, automobile marketing knowledge, automobile sales process, professional mentality construction, auto product introduction, automobile sales communication, automobile sales negotiation, etc. 1. what are the basic structures of the car? Answer: the general use of the basic structure of the car is composed of four parts, the four parts are: engine, chassis, body and electrical equipment parts. What are the 2. and four stroke gasoline engines made of? A: the four stroke gasoline engine consists of a body, a crank connecting rod mechanism, a valve train, a cooling system, a lubrication system, a fuel system, an ignition system (a diesel engine without an ignition system, etc.). How does the 3., four stroke gasoline engine operate? Answer: the engine work process divides into the air, the compression, the work, the exhaust four processes. The four stroke engine completes the four processes in the four stroke o