Operations Management∶ Operational Dimensions.pptVIP

Figure 13-7: How Computerization Improves Productivity Figure 13-8: An Innovative Use of Checkout Technology Outsourcing More retailers have turned to outsourcing for some of the operating tasks they previously performed themselves. With outsourcing, a retailer pays an outside party to undertake one or more of its operating functions. The goals are to reduce the costs and employee time devoted to particular tasks. Crisis Management There should be contingency plans for as many different crisis situations as possible. Essential information should be communicated to all affected parties as soon as a crisis occurs. Cooperation – not conflict – among the parties involved is essential. Responses should be as prompt as possible. The chain of command should be clear with decision makers given adequate authority. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. * * * * * * * * * * * * * * * * * * * * * * * * *Retail Mgt. 11e (c) 2010 Pearson Education, Inc. publishing as Prentice Hall *Retail Mgt. 11e (c) 2010 Pearson Education, Inc. publishing as Prentice Hall *Retail Mgt. 11e (c) 2010 Pearson Education, Inc. publishing as Prentice Hall * * * * * Operations Management: Operational Dimensions RETAIL MANAGEMENT: A STRATEGIC APPROACH 11th Edition BERMAN EVANS Chapter Objectives To describe the operational scope of operations management To examine several specific aspects of operating a retail business: operations blue-print; store format, size, and space allocation; personnel utilization; store maintenance, energy management and renovations; inventory management; store security; insurance; credit management; computerization; outsourcing; and crisis management Overview Operations management is the efficient and effectiv