高校教师情绪劳动及组织承诺的关系：信任的调节作用.pdfVIP

Advances in Psychology 心理学进展, 2017, 7(3), 320-327 Published Online March 2017 in Hans. /journal/ap /10.12677/ap.2017.73041 The Effect of Emotional Labor on Organizational Commitment of University Teachers: The Moderating Effect of Trust 1 2 Hailin Zhang , Qing Hu 1 School of Psychology, Southwest University, Chongqing 2 Department of Psychology, School of Education, Linyi University, Linyi Shandong th th th Received: Mar. 5 , 2017; accepted: Mar. 20 , 2017; published: Mar. 27 , 2017 Abstract Objective: To investigate the relationship between emotional labor and organizational commit- ment. The main point is to explore the moderate effect of trust on the relationship. Methods: 308 university teachers in Shandong province were surveyed using the Emotional Labor Questionnaire, Organizational Commitment Scale and Trust Scale. Results: Deep emotional labor (r = 0.28, p 0.01), natural emotional labor (r = 0.33, p 0.01) and surface emotional labor (r = 0.12, p 0.05) were all significantly correlated with organizational commitment. The college teachers scored highly on the organizational commitment (4.57 ± 1.00). The surface emotional labor (β= 0.21, p 0.01), the deep emotional labor (β= 0.14, p 0.01) and natural emotional labor (β= 0.32, p 0.01) all positively predict the organizational commitment. Trust moderates the relationship between deep emotional labor and organizational commitment (β= 0.38, p 0.01). Conclusion: Emotional labor was negatively correlated with organizational commitment. All of the three aspects of the emotional labor predict the organizat