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Letters, faxes and memos Contents 2.1 Communicating in writing 2.2 Letters 2.3 Memos 2.1 Communicating in writing Imagine the picture shows your desk. Identify the different kinds of correspondence. Which of the items would you attend to first? Put them in order of priority. 2.2 Letters 2.2.1 Envelope Exercise Suppose now Mr George James is writing a letter to Ms Alison Freeman. Below is the information that you have to put on the envelope, please try to write the envelope and pay attention to the order of the elements. Mr George James/ Alan and James Ltd./ 77-81 London Road/ BL5 9AR/Bristol/ Quality House/ Great Britain/ Managing Director ? Ms Alison Freeman/ United Packaging Inc. / USA/ Green Bay/ Wisconsin/ WI 53405/ Marketing Coordinator/ 11 East Shore Drive Answer Mr George James Managing Director Alan and James Ltd. Quality House 77-81 London Road Bristol BL5 9AR Great Britain 2.2.2 Layout and style A business letter contains: 1. company letterhead and logo 2. reference 3. date 4.inside address 5. attention line 6. salutation 7. subject line 8. body 9.complimentary close 10. signature 11.IEC block 12. postscript Styles Please let me know if this is convenient. Looking forward to hearing from you. Best wishes, Yours sincerely, Gillian Johns Ms Gillian Jones Publicity Co-ordinator What do the abbreviations mean? PS p.p. c.c. or cc ref. Rd St Sq. No. (US#) c/o attn POB eg or e.g. ie or i.e. etc. Co. plc or p.l.c. Ltd Corp. Inc. Business letter format 1. Full-block format (全齐头式） 2. Semi-block format （半齐头式） 3. Conventional format （传统式） 2.2.3 Principles of business writing Golden Rules 1. Give your letter a heading if it will make it easier for the reader to understand your purpose in writing. 2. Decide what you are going to say before you start to w
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