免费下载ITIL资料(好资料).pptVIP

* Stage 1: set policy, defining the scope and responsibility of managers and staff in the organization. Resource allocation Stage 2: Business Impact Analysis- finding critical business process, identify single point of failure, potential damage or loss (identify risk, asses threat and vulnerability level) , the time within which minimum levels of staffing, facilities and services can be made live after a disruption in service IT recovery option: do nothing, manual work-arounds, reciprocal arrangement, gardual recovery (Cold standby), Intermediate recovery( Warm Standby), Immediate recover (hot