iTV排障手册(国外英文资料).docVIP

iTV排障手册(国外英文资料) directory One, turn on the TV and the set-top box and the video signal is normal 2 (1) connection failure processing 2 Error: 1302 2 Error code: 1303 3 Error: 1305 3 Error: 1306 4 Error code: 1403 5 Error code: 1404 5 Error code: 1901 7 Error code: 1902 8 Error code: 1903 8 Error code: 1401, 10 (2) the connection server successfully failed to handle 10 Failure: if the set-top box is able to log on to the webtv main site, 10 Failure: when connecting to the server, suddenly display password error, then automatically jump to user 11 Failure: when connecting the server, the PPPOE account name and business account number do not match 12 Error: 1601 12 The remote control doesnt control the box 12 There is no sound 13 The quality of the programme is 13 Two, turn on the TV and set-top box and the video signal output is 14 When you turn on the TV and set-top box, no video outputs 14 The video output image is black and white 15 Other output exception failure processing 16 Appendix 1: common questions answered 16 Appendix 2, the fault number that is prompted during the media presentation is 17 ITVs troubleshooting manual ITV as China telecom broadband video service, a new generation of software and hardware in constantly update and perfect, so the current problems are more various, usually a set-top box will put all kinds of anomalies from the TV screen. This article will now compare the phenomena of fault classification, through the error code, fault causes and solutions, such as hopes to install d personnel have the effect of pretreatment and debugging guide. One, turn on the TV and the top box and the video signal is normal The types of failures shown by the video output can be roughly divided into two types of failure and access success. For the connection failure, the fable can analyze the cause of the failure by displaying the error code displayed. (1) connection failure handling Error: 1302 Error: 1302 is sorry that the connection server failed to provid