人力资源管理论文之培训员工.docVIP

HENAN UNIVERSITY OF TECHNOLOGY 河南工业大学 Bachelor of Business Administration Assignment Cover 工商管理学士学位课程 作业封面 MODULE CODE AND NAME 科目代码及名称 Module Code 科目代码： ___107914________ Module Name科目名称： ___人力资源管理_ Lecturer 讲师： ___崔颖 Section Code专业班级： ___会计0810______ Student ID 学生证号码： __ 200848991011 Student Name学生姓名： __ 周政阳 ___ Announcement: I declare that this assignment is ENTIRELY my independent work except where referenced. I have marked any Reference sources and am aware of programmer regulations concerning plagiarism and referencing. 声明：除了标明出处的引用资料之外，此作业是我独立调查完成的。文内所有引用的资料已经详细标明出处，并且我了解课程中有关抄袭及引用方面的规定。 Signature 签名： Lecturer Comments 讲师评语 Score 分数： Receive Date Year/Month/Day 收到日期： Table of Contents Introduction: 3 1. Feasibility of Replacement 3 1.1 The basic situation of Bloomfield Central 3 1.2 The disadvantages of Replacement 3 2 Possibility of Training 4 2.1 The salespeople’s problems 4 2.2 The advantages of training 4 3 Training Methods 5 3.1Lecture 5 3.2Audiovisual instruction 5 3.3Role playing 6 3.4Case analysis method 6 4 Determine the Effectiveness of Training Program 6 5 Training Program Outline for the Sales Staff 7 5.1 Needs assessment 7 5.2 Training program 8 5.3 Effect Evaluation 9 Conclusion: 9 References 10 Introduction: As a retail lumber and home improvement operation, Central lumber company wants to improve customer service and sales performance. So it intends to use Bloomfield Central as a model operation. But the salespeople’s behavior at Bloomfield Central is obstructive to implement the plan. Nowadays, the primary task of Bloomfield Central is to solve this problem as soon as possible. After weighing the advantages and disadvantages, to train the existing salespeople become the method to deal with the difficult position. This paper makes a concrete analysis of th