如何撰写商务邮件.ppt

Write Good Business Emails撰写专业商务邮件 Jeffrey Huang 黄健 Sunway Sales 信维公司销售部 Oct 2007 Rule of Class 课堂纪律 Mute or Shut Down PHONES 手机静音或关机 Attend positively 积极参与 Speak out your opinion 踊跃发言 CONTENTS 主要内容 Business email 商务邮件简介 Why? Who? How? Common Sense Manage your mailbox Good Business Emails. 专业商务邮件 What and Why? Request Follow-up Reminder Postponement Improve your skill The purpose to write email 写邮件的目的 Please/Ask someone to do something. 请求或要求某人做某事。 Let someone to realize you are doing something. 让某人知道你在做什么。 Let your boss to know you are doing something good. 让你老板知道你在做好的事。 Let someone’s boss to know his staff are doing something bad. 让某人的老板知道他/她的下属在做不好的事。 So it is very important to identify Who should be ‘TO’, and Who should be ‘CC’. 所以明确发送给谁，抄送给谁是非常重要的。 TO 发送 Must be owner/doer. 必须是拥有者或者做事的人。 C.C.抄送 Boss of you, boss of owner/doer and other relative function member and colleague. 你老板，对方老板和其他相关职能的成员和同事。 Owner/doer should identify ONE person if no specific reason. 收件方除非特别情况，必须指明特定“一个人”。否则一般人只要不是发送给我，我就不管。一个和尚挑水喝，两个和尚抬水喝，三个和尚没水喝。 No idea to whom but maybe one of these guys?? 不知道给谁，但是可能是其中的某一位。 To their boss for help. 寻求他们上司的帮助。 Dear XXX, Can you help to assign someone to follow… 能不能指定某人来跟踪… Choose someone in this group. 乱枪打鸟。 If wrong person, he/she will scream. 打错了，他/她会叫。 If no response after 1 day, check and resend…如果一天无反应，检查重发。 To big boss = Ask your boss first, then highlight. 给大老板，先请示你老板，然后提交。 Push someone by email 邮件敦促某人 TO the detailed person. 发送给明确的个人。 Write 5W1H clear. What/When/Where/Who/Why/How. 要求时间地点谁怎样做什么为什么都写清楚。 To XXX at FIRST TIME (+ phone call) 第一次给某人，必要时电话。 No response = SECOND TIME to XXX, CC his and your boss + phone call. 不理人=第二次TO给他，抄送给他和你的老板，并打电话。 No response again = THIRD TIME to his boss, CC boss’s boss. 还不理=第三次TO给他老板，抄送给老板的老板。 Common Sense of email 邮件的常识 No longer than ONE page. 没人愿意看长篇大论，一般不超过一页。 Do NOT assume the receiver will follow for sure. 不是发了邮件就没事。千万不要假定收件人肯定会跟踪。 Pay attention on WORDS, use spelling check well. 注意文