礼宾部门童位职责.doc

JOB DESCRIPTION 职责描述 JOB TITLE: 职称 Doorgirl 门童 AREA/DEPARTMENT: 部门 Rooms Division / Front Office / Concierge 房务部/前厅部/礼宾部 JOB BAND: 职位级别 9 HOTEL LEVEL: 酒店级别 I - V REPORTS TO: 上属 Concierge Supervisor 礼宾部主管 POSITIONS SUPERVISED: 下属 Nil JOB SCOPE: 职责范围 Under the general direction of the Bell Captain and within the limits of established The Interlaken OCT Hotel Shenzhen local policies and procedures, responsible for receiving guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner. Promotes the desired work culture around the Integrity, Respect, One Team and Service of The Interlaken OCT Hotel Shenzhen 在礼宾部经理和主管的领导下工作。服从深圳茵特拉根华侨城酒店的规章制度 和程序。为所有到店的宾客提供热情的服务是主要的责任。始终保持良好的礼貌态度。向抵达和离开的客人表示欢迎或者到别。努力创造良好的工作氛围，做到诚实、相互尊重、以及良好的团对合作精神。 Key Responsibilities 主要职责 At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times 保持良好的个人仪容仪表，亲切问候抵达酒店的每个客人，随时准备提供服务。 Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled 保证酒店门口的干净和整洁。保证出入酒店的车道畅通无阻。 Adhere to guest contact standards at all times 随时观察客人的需要 Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests 向客人提供正确的酒店服务信息，并保证是正确的。 Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in 为客人开启车门并帮助客人把行李拿下车，协助行李员作好抵店客人的入住工作。 Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert 为客人安排出租车保证正确的收费，必要时帮助客人商谈车费并给予一定的提示。 Knowledgeable in assisting guests in requests for transport and other information 具备丰富的交通知识