商务英语基础 Unit 5 At the hotel.ppt

Unit 5 At the hotel New words and expressions 1. annoying ?[?‘n????]? a. 恼人的，讨厌的 2. reception [r?‘sep?(?)n] n. 接待；招待会 3. facilities [f?‘s?l?t?z]? n. （使事情便利的）设备，工具 4. essential ?[?‘sen?(?)l] n. 要素，要点 a. 必要的，重要的 5. modem [‘m??dem] n. 调制解调器 6. socket [‘s?k?t]? n. 插座，插口 7. plug [pl?g] n. 塞子；电插头 v. 插入；接插头 Read and decide which of the following are important for a business traveler in a hotel? □TV □swimming pool 游泳池 □modem socket 调制解调器插孔 □quick check-in/out 快速入住/结账 □secretarial service 文秘服务 □good room lighting 房间采光好 □room service 客房服务 □video conferencing 视频会议 □fax 传真机 What special needs do business travelers have in a hotel? 商务旅行者对酒店有什么特殊的要求呢？ When the business traveler arrives at a hotel,one of the most important things is a quick check-in and check-out. 其中一个很重要的事情就是快速的开房和退房手续。 After a long trip,it’s annoying to have to wait at the hotel reception for five minutes. 这是因为在长途旅行之后，哪怕在酒店接待处待上5分钟都是让人无法忍受的。 Room service is also very important. 此外，客房服务也特别重要。 Guests often stay in their rooms working and don’t have time to go out to a restaurant,so they want their meals to be served in their rooms. 客人经常待在他们的房间里工作,没有时间去外边的餐馆就餐,因此希望能有人把餐点送到他们的房间里。 Nowadays communication facilities are essential in the rooms,so things like a modem socket,where guests can plug their modems in,and a fax are very important. 在客房里日常沟通设备也非常重要, 例如调制解调器的接口这些东西,客人把调制解调器插进去就可以使用，另外房间里能收发传真也非常重要。 The lighting is also very important. 灯光照明也非常重要。 Guests often spend their evenings preparing work,so they need good lighting at their desks. 客人经常晚上工作，所以他们在办公桌上需要良好的照明。 It’s very important to provide a business center. 另外，酒店提供一个商务中心也非常重要。 The business center can provide basic secretarial services such as photo-copying and typing. 商务中心提供类似复印，打印之类的基本文秘服务。 It also co-ordinates conferences and any catering which is included in them. 还有，商务中心协助会议组织和餐饮服务。 Clients always find it helpful to have these kinds of things organized for them. 客户总能在这些事情的组织中发现商务中心是非常有帮助的。 The keys to Exerc