美日企业质量管理模式比较研究和对我国企业的启示.pdf

11 Comparative Study on Quality Management Models of American and Japanese Enterprises and Their Enlightenments 21 Comparative Study on Quality Management Models of American and Japanese Enterprises and Their Enlightenments Zhang Min, He Zhen, Yue Gang, Wang Li-lin chool of Management, Tianjin University, 300072, China Abstract: The 21th century is quality century. Quality has become the key issue of global economic development stratedy, which is the advantage of catching the opportunity and facing the challege. In this paper, the six sigma management of USA and Toyota Production System of Japan which is popularly used in the global world are introduced. Then , these two quality managemnt models are analyzed. At last, some suggestion are given about how to raise the quality management level of the enterprises of China. Key Words: Six Sigma Management, Toyota Production System, Quality Management, Site Management, Kaizen 11 7037206270572044 NCET 04 0240 125 Total Customer Satisfaction TCS 1988 Malcolm Baldrige National Quality Award, MBNQA 20 90 GE KODAK Allied Signal