2000版 ISO9000标准释疑(国外英语资料).docVIP

2000版 ISO9000标准释疑(国外英语资料) What are the major changes in standards? - to process model as a standard structure, more logical. - continuous improvement process is an important means to improve the quality management system. - more emphasis on the role of top management, including the establishment of quality management and continuous improvement of commitment, the requirements of laws and regulations of the consideration, the target evaluation of the requirements. The standard - allowed to cut more stringent requirements. - require the enterprise to monitor information of customer satisfaction as the performance of the quality management system assessment method. - reduced requirements for documentation. Definition of terms - more easy translation. - improve the system compatibility and environmental management. The special application of quality management principles. - Consideration of all stakeholders needs and interests. - increase will be an important part of enterprise self evaluation as quality improvement (ISO9004). What new requirements has been added to ISO9001? Continuous improvement. - emphasizes the role of top management. Considering the requirements of laws and regulations. - established evaluation objectives. - monitoring of customer satisfaction evaluation system of information. Emphasize the available resources of the enterprise. To determine the effectiveness of the training. The evaluation of system, process and product. Collect and analyze relevant information. The performance of the quality management system. Why did ISO9001 incorporate the monitoring requirements for customer satisfaction? Customer satisfaction is the driving force of any enterprise. In order to evaluate whether the product meets the customers requirements and requirements, the customer satisfaction should be evaluated. Accordingly, corresponding measures can be taken. Does the revised standard enable companies to improve their customer satisfaction? The quality management syste