一切来自员工满意度71298(国外英语资料).docVIP

一切来自员工满意度71298(国外英语资料) Everything comes from employee satisfaction (date of publication: 2003, 08, 25) Treat employees as ladies and gentlemen, and Shanghai Portman Ritz-Carlton Hotel enjoys great rewards. Celine Wei 800 employees at the Portman Ritz-Carlton Hotel in Shanghai have every reason to be proud of their hotel. In the past two years, they have won the Asias best Traders Hotel and Asias best employers in the first place. The Portman people to explore the secret of success, general manager Di Gaozhi (Mark J.DeCocinis) love out a three layer of Pyramid, to explain the basis for everything from employee satisfaction: from the bottom to the top is employee satisfaction, customer satisfaction and hotel profits, so my most important job is to ensure that the hotel staff they can keep a happy mood in daily work, they try to decide everything. According to the famous human resources consulting firm Hewitt best employer survey, employee satisfaction reached 80% companies, the average rate of profit growth is up to about 20% other companies with the industry. In fact, from 1998 since the formal operation, employee satisfaction and customer satisfaction this five star hotel has been rising at the same time this year to grow, reaching a high of 97%. Porter Manley Gia has no doubt that, like all businesses, the ultimate goal of business is to continue to make profits, and every employee knows clearly that he is part of the overall business results. Their uniforms in his pocket hotel uniform creed card, the hotel of employee commitment first reads: at the Ritz Carlton, our ladies and gentlemen are the most important customer service resources. And this also reflects the essence of all the staff affairs handled by Portman Ritz-Carlton Hotel in Shanghai. Employee satisfaction begins with recruitment The four star hotels in Shanghai city staff turnover rate is 22%-23%, while in the Portman last year, this data is only 18%, the lowest for the industry. Our turnover rate is