员工满意度调查71362(国外英语资料).docVIP

员工满意度调查71362(国外英语资料) With the intensification of market competition, more and more enterprises have realized that the production and sale of products should be guided by the market. United States ossington Industrial Company has proposed a golden rule: take care of your customers, take care of your employees, then the market will take more care of you. This law explains the connection between the customer, the employee, and the market. So, how to care for employees, in fact, is to make employees satisfied, including the work itself, the return of work, the work background, work groups, business management and management satisfaction. According to a survey by Harvard University, customer satisfaction increased by 5 percentage points per employee satisfaction rate by 3 percentage points. Customer is an external customer of an enterprise, and an employee is an internal customer of an enterprise, and a client of a management staff is an employee. Employee satisfaction will produce great satisfaction, this satisfaction will make him appreciate the job, work for fun, and really strive to make customers satisfied. Employee satisfaction and customer satisfaction is the true relationship between managers through creating a good system environment, employee satisfaction; employee satisfaction because, work hard to make customer satisfaction; customer satisfaction make the enterprise get rich rewards. Thus, there is a close relationship between employee satisfaction and customer satisfaction. All these indicate that improving employee satisfaction has a direct and far-reaching impact on the development of enterprises. We can also understand employee satisfaction from the perspective of service value chain. In customer satisfaction research, clearly found the relationship between employee satisfaction and corporate profits is also very close relationship between them is a value chain: profit and growth is mainly stimulated by customer loyalty, loyalty and customer satisfaction