超市管理模式.pptVIP

The management mode of Wal-Mart and Metro 郭璠 Wal-Mart ①Enterprise culture ②Operating system ③HRM Enterprise culture 1.The Sundown Rule Today’s work must be done today before sunset, customer service requirements must be achieve in the same day, never delay. 2.Wal-Mart-style cheer It contributes to the formation of the companys internal cohesion and will work better. 3.Share happiness At any time, Wal-Mart will not forget to maintain the companys family-style atmosphere of joy. Operating system 1.Flat Management The company is divided into four business divisions. 2.Advanced logistic management Wal-Mart is the first company to achieve 24 hours of internal logistics networked controlling in the world. All systems are based on Wal-Marts distribution system called UNIX. . In the 1970s,Wal-Mart began to use the computers to manage and set up MIS. In the 1980s,Wal-Mart cooperated with Hughes to launching Telstar logistics. In order to achieve the global networked. In the 1990s, used the GPS to control the companys logistics. In 1983,adopted the POS(Point Of Sale), In 1985 ,established the EDI( electronic data interchange system ), all the information are operated on the computer. “seamless joint” Wal-Mart takes a seamless joint of the logistics system to link the upstream customer, Wal-Mart has a very good system that allows suppliers directly to access to the Wal-Mart system, called retail link. Through retail link, suppliers be able to know the sales status and predict to the demand for future goods, in order to determine the production, so they can also reduce product costs, making the whole process become a seamless process . HRM 1. Respect for Employees Wal-Mart regard the employees as a partner rather than ordinary employees.“ 2. Develop to the talent ①Wal-Mart to establish the life-long training mechanisms to train staff, and cost a lot of money to be guaranteed. ②.Internal pro