2014移动客服实习周记大全(国外英语资料).docVIP

2014移动客服实习周记大全 2014 Mobile Customer Service internship week Daquan First week I came to the Mobile Corporation internship with a disturbed mood, this is the first time into the enterprise internship, I hope I can learn more things. Just began to enter the Mobile Corporation, everything is so familiar and so familiar, is exposed to business hall environment, strange is on some business and etiquette is so strange, but my heart has a kind of fearless spirit, I believe that as long as the communication from the heart, can do everything possible, fortunately my colleagues here are more enthusiastic, they are always in his spare time to teach me patiently. The first week of internship in the business office started as a guide. Although it was a bit hard, I was curious and excited when I entered the post. It made me very happy to lead the work. The following three or four days began to follow the Taiwan seats, standing behind colleagues to see business acceptance, although it looks a bit like bodyguards, ha ha, but learned a lot of business knowledge. Second weeks Second weeks, we began to really take the stage, to deal with some basic business, the master standing behind us guidance, hand taught us how to deal with, as well as some basic etiquette, let me feel deeply. Learn the standing service and active service and many other things, really appreciate the customer is God, the customer is our God, the customer is always right! and other customers to experience; should take the initiative to understand the customer, customer care, customer communication, the initiative for the sake of customers to our experience; the operating room should adhere to many guidelines and codes of conduct. Therefore, a good business hall must have the following elements: 1. proficiency in business. The mastery of business operation is the basic requirement for every business office staff, which is the basic embodiment of the core competence of employees. 2., unity of ideas and clear objecti