前台接待常用英语(国外英语资料).doc

前台接待常用英语 Front desk English is 2010-08-12 22:11 Basic Hospitality English (1) in formal English expressions, the interrogative basic sentence patterns can be divided into the following four types: 1. May I ~! 2. Could you ~! 3. Would you ~! 4.Shall I ~? As long as you understand the four basic sentence patterns, you can deal with most of the business. 1. when you have to do something, use May I ~! May, I, have, your, name, please? wie heissen sie May, I, have, your, check-out, time, please? What time would you like to check out? May, I, see, your, passport, please? May I see your passport, please? May, I, know, your, nationality, please? May I know your nationality, please? 2. when you trouble guest, use Could you ~! Could, you, fill, out, the, form, please? Could you fill out the form, please? Could, you, write, that, down, please? Could you write that down, please? Could, you, draft, the, fax, please? Could you draft the fax, please? Could, you, hold, the, line, please? Could you hold the line, please? 3. ask the guest what he likes or do, use Would you ~! Would, you, like, tea, or, coffee? Would you like tea or coffee? Would, you, like, to, take, a, taxi? Would you like to take a taxi? Would, you, mind, sitting, here? Would you mind my sitting here? * * * most queries can be made by adding Would you ~ to the interrogative word. When, would, you, like, to, visit, Foshan? When would you like to visit Foshan? When, would, you, like, to, have, lunch? Where would you like to have dinner, please? What, time, would, you, like, to, eat? What time would you like to have dinner? Who, would, you, like, to, contact? Who would you like to contact with? Which, kind, of, room, would, you, prefer? What kind of room do you want? How, would, you, like, to, settle, your, bill? May I have your bill, please? How, long, would, you, like, to, stay? How long would you like to stay? How, many, tickets, would, you, like, to, buy? How many tickets would you like to buy? 4., when providing