学生反馈投诉处理表格.PDF

学生反馈/投诉处理表格 STUDENT FEEDBACK COMPLAINT FORM 学生反馈/投诉处理表格 (CONFIDENTIAL) (保密) (Delete Not Applicable Items) 删除不适用的项目 Student / Parent Name 学生或家长姓名： Complaint Date 会面日期： Class 学生年级 Student’s Pass No 学生证号： Time 开始时间： Admission Date 入学日期： Contact No 联系电话： Feedback Channel: e-mail / Walk-in / Telephone / Others (Please specific): _________________________ 见面/ 会谈途径：电话/ 传真/ 面对面/ 通过第三者/ 其他 Type of Problem (s): About Course Fees / Teachers / Staff / Facilities / Others (Please specify): ________________________ 问题类别：课程内容/ 学费/ 职员/ 老师/ 设施/ 其他 Section A (must be completed and respond to student within 24 hours upon received of completed form) Summary of Contents Customer Support Service Executive Signature: Student’s Signature 学生签名： 学生事务员签名： Date 日期： Date 日期： Investigation, Solution and action 调查结果与处理： HOD of Customer Support Service Signature: 学生事务经理签名： Date 日期： Section B (if not applicable, proceed to Section C) Further Investigation / Action by HOD of customer Support Service / Director of Marketing (if necessary): 进一步调查/ 学生事务经理或营销董事介入处理(如果需要)： HOD of Customer Support Service / Director of Marketing Signature: 学生事务经理或营销董事签名： Date 日期： Section C (must be complete within 21 days upon received of complete form) Feedback to Student / Parent 给学生或家长的答复： Parent / Student comment: Agreed / Not agreed t the Solution and Action (proceed to mediation channel) 家长或学生对学校处理结果的意见： 接受/ 不接受(寻求调解中心) HOD of Customer Support Service / Director of Marketing Student / Parent Signat