服务常用英语.docVIP

服务常用英语 一、基础礼貌英语 为您服务感到荣幸。 It’s my pleasure to help you (My pleasure). 听到这些我很遗憾。 I’m sorry to hear that. 请接受我们的歉意。 Please accept out apologies. 感谢您的提议。 Thanks for your advice. 5. 对不起，让您久等了。 Sorry to have kept you waiting. 6. 对此表示道歉。 I’m sorry about this. 7. 我能为您做些什么吗？ What can I do for you? 8. 请您稍等一会儿好吗？ Just a moment, please. 9. 请先告诉我您的孩子的名字（生日）。 Could I have your child’s name (birthday), please? 10. 对，当然可以。 Yes, of course. (Certainly) 11. 不用谢。（不必谢）乐意为您效劳。 You are welcome. (That’s all right).It’s my pleasure. 12. 请朝前一直走，然后左转（右转），在左手（右手）。 Please go straight ahead, and turn left (right), on the left (right). 13. 请乘电梯到2层。 Take the elevator (lift) to the 2nd (second) floor, please. 14. 出医院过马路，就可以看到车站。 Please go out of the hospital and cross the street, you’ll see the bus stop. 15. 今天是星期几？ What day is it today? 16. 今天是几号？ What is the date today? 17. 对不起，小姐，我想见你们的总经理。 Excuse me, Ms. I would like to see your general manager. 18. 请您稍候，我马上与他取得联系。 Please wait a moment while I contact him. 19. 请您讲慢一点好吗。 Would/Could you please speak a little more slowly? 20. 请用正楷大写字母好吗。 Could I ask you to use block letters? 21. 恐怕这是违反医院/保险规定的，对不起。 I’m afraid it’s against hospital/insurance policy, I’m sorry. 22. 我可以占用您一些时间吗？ May I take up a few minutes of your time? 23. 请您在这里签字。 Would you please put your signature here? 24. 您说什么？可以再重复一遍吗？ What did you say? I beg your pardon? 25. 请填写一下这张表格。 Please fill in this form. 26. 我们有四种房型：标准间、VIP1、VIP2、VIP3 。 We have four kinds of rooms: standard、VIP1、VIP2、VIP3. 27. 您是第一次来我们医院吗？ Is this the first time to our hospital? 二、财务英语 1. 这是您的帐单，一共是…… Here is your bill, the total amount is…… 2. 请您看一下是否有错误。 Please check if there’s any mistake. 3. 对不起，先生，这确实是错了，我马上把这项改正过来。 I’m sorry, sir, It’s a mistake. I’ll make the correction. 4. 这是您的押金单，请您收好，结帐时，请出示。 This is your deposit receipt, please bring it with you when you Check out. 5. 您的卡拒付了，请您更换另一张卡或补交一些现金。 Your