培训实用十大技巧.pptVIP

Feedback Do’s and Don’t反馈应该和不应该 View feedback as a unique learning opportunity. 把反馈当成独特的学习机会. Listen with full attention. 用心聆听 Ask for specific examples. 要求具体的例子 Defend your actions. 为自己的行为辩护. Resist the feedback. 不接受反馈 Talk about other experiences; focus on the situation you are receiving feedback on. 谈论其它的经验; 专注于接受反馈时的情景 Do 应该 Don’t不应该 Receiving Feedback接受反馈： Practice练习 25 minutes 25分钟 Job related topics 与工作相关的题目 Involvement with participants – seek and tell separately 50% 与学员互动-学员分享与培训师讲述各占50% Use at least 1 Skill practice/ exercises/ activities 使用至少一个技巧演练/练习或活动 Use at least 1 example or analogy/story 使用至少一个例子/推类/故事 Apply all facilitation skills- 应用所有的培训技巧. 10 Facilitation Skills Review 十个培训技巧回顾 Action Plan行动计划 Commitment to make a difference! 承诺改变现在的状态 * audience * o To understand the roles of a facilitator理解培训师的角色 To develop skills in imparting knowledge and skills to learners.提高传授给学员知识和技能的技巧 Workshop Objectives 课程目标 Agenda议程 Workshop opening课程开始 Roles of Facilitator培训师的角色 Facilitation Model培训模型 10 Facilitation Skills Introduction 十种培训技巧介绍 Feedback Skills 反馈技能 Practice with Feedback/Coaching 采用反馈/辅导来练习 Workshop Closure课程完毕 Group Discussion小组讨论 What do effective facilitators say/ do? 优秀的培训师会说或做什么? What do ineffective facilitators say/ do? 无效的培训师会说或做什么? What makes a GOOD facilitator? 什么是好的培训师? Create learning motivation创造学习动机 Friendly and willing to listen友善和善于倾听 High proficiency of the subject 对课程有深刻的认识 Provide effective feedback提供有效的反馈 Clear and precise expression清楚和准确的表达 Handle questions effectively有效的解答问题 Roles of a facilitator培训师的角色 Respond to learners’ needs 对学员的需求作出反应 Create a safe environment 创造理想的学习环境 Achieve behavioral change 使学员有行为上的改变 Effective Facilitation Model有效的培训模型 (1) TECHNICAL KNOWLEDGE (2) PREPARATION (3) FACILITATION SKILLS (4) EVALUATION Desired Outcome Objective Changes Le