医院优质服务心得体会(国外英文资料).docVIP

医院优质服务心得体会 Hospital quality service experience Abstract: the scope of communication with patients is very extensive, clinical practice shows that each stage of contact with the medical staff and patients, every thing and all the nursing operation, including communication and exchange of content, it will have an impact to the patients psychological whenever and wherever possible. Therefore, mastering the art of language is the prerequisite for good service. It is an important guarantee for keeping pace with the times and keeping pace with the hospital in the new form, so we should learn and master the art of language and provide better service for the patients. As we all know, language is a tool for communicating feelings, and language is an important weapon for people to communicate with and communicate with each other in our lives. A person from the day he was born with crying began to communicate with people, crying to eat, to drink, to tell people that he is not comfortable, this is the body language; with the age growing up, he will speak, will make gestures, will wink, nod his head and so on, so that we speak of language (i.e. words or verbal), body language and body language; (that is, deaf and dumb, visible, people cannot do without language); with age and experience growth, people began the clever use of language, which is language skills. Then, as a nurse, nurse we not to take the language of this weapon to communicate, the specific work we mainly and director of Department of communication, communication with physicians and nursing colleagues exchanges, communicate with the leadership at all levels, and communication between the various departments comrades, communicating with strangers, and more importantly, moments are not missing is to communicate with the patients whenever and wherever possible. Then, how can we do well in communication and how can we communicate with patients? This is the main content of this article. First, the language skills of nu