如何与物业沟通(国外英文).docVIP

如何与物业沟通(国外英文资料) I. language expression: The four elements of language expression success are language, intonation, expression, gesture Language: be concise, clear, and full of words Intonation: be moderate, moderate and light Expression: to be natural and kind, avoid affectation Gestures: be decent and level The face-to-face communication with customers in you, what is important is not what you say to him, but what do you say to him! The effect of your speech to the customer is a kind of feeling, but not the fact! Marx once said: existence determines consciousness, drawing here is the truth. In the language to communicate with customers, accounted for only seven percent of the four elements of success. 1. master intonation, speed, volume, and intonation: The sound of human speech, like a musical instrument playing music. And the tone is like the tone of the music. Listen to your tone, and the customer will know what you are feeling and what you are going to say. If the tone is incorrect, the client wont appreciate your music. What should the correct tone of service look like? There is a very specific description of it. It should be optimistic, gentle, comfortable, reasonable, restrained, clear, direct and natural. Thats the tone of the right customer service. Speed I speak to your speed will form another kind of first impression in the customers brain. The speed is too fast, the customer will think you are impatient, do not care. The speed is too slow, the customer will think you casually. The correct method is to adjust the speed according to different customers, and consistent with the customer. volume The musician playing music, to ensure that the volume and the selected song consistent. The cry of anger, dissatisfaction with the performance, will the customer misunderstanding. The moderate increase of volume, sometimes can be displayed on the other side of the conversation enthusiasm. The volume is moderate, consistent with each other, to hear each other for. to