Avaya Aura WFO Training中文概要1.ppt

* * Witness Forecasting and Scheduling is powerful with complex algorithms that consider a number of different factors and run in the background to produce optimized schedules. At the same time Witness Forecasting and Scheduling is designed with ease of use as a priority. A superior and proven user interface design masks the complexity of the technology making it easy for all users of the system, whether a scheduler, manager or agent. In the calendar module that displays schedules for agents, schedulers can drag and drop changes to reflect last minute schedule changes. They can quickly see