cabin service english邓彦东修改2008.12.23中午概要1.ppt

本书与其他学科的关联性 民航乘务服务技能 服务行业用语 民航概论 实用英语口语 英美国家概况 中外文化差异 航空法规 本课程重点和难点 英语发音和语调 语言点和专业词汇 部分语法 课堂练习 课后作业 Contents Unit 1 Telephone Booking Service 电话定票服务 Unit 2 Departure I 离港 I Unit 3 Departure II 离港 II Unit 4 Welcome Aboard 欢迎登机 Unit 5 In-flight Service I 飞行中的服务 I Unit 6 In-flight Service II 飞行中的服务II Unit 7 Special Service 特殊服务 Unit 8 Pre-Landing 降落前 Unit 9 Arrival I 到达 I Unit 10 Arrival II 到达II Additional Information: Interview Techniques 面试技巧 Unit 1 Telephone Service Study the following expressions before you read the dialogues: Economy(经济的) available (有,可获得的) departure(离港) Air China(中国国际航空公司) via(经由) China Eastern(中国东方航空公司) reservation (预定) waiting list(等候名单) one-way ticket(单程票) return ticket(往返票) ticket information(机票信息) Fill in the blanks using the expressions you’ve just learned (there are more expressions than blanks): If you want to go to the concert, youll have to make a , or there will be no tickets. The of the train was delayed. She is on the for medical treatment. People all over the country are having an drive in order to save money for those who survived the earthquake. I sent a message to Mary her brother. Im sorry, those overcoats are not in your color and size. Now listen to the dialogues: (1) Telephone Booking an Economy Flight (2) Booking a Nonstop Flight (3) Putting a Passenger on a Waiting List (4) Booking a Vegetarian Passenger Study the dialogues: I’d like an economy flight to Hainan… would like:想要 There are no seats available that afternoon.那天下午已经没有座位了。 When do you want to take your departure?您打算何时离开？ …all seats have been booked.所有座位都已经预定出去了。 Please reconfirm your reservation no later than 72 hours.请在72小时内重新确认您的预定。 You may substitute some sentences with the expressions below: Greetings: Nice/glad/pleased to see/meet you.见到你很高兴。 Couldn’t be better. 再好不过了。 I’m in